Status:
Regular, Full timeLocation:
Edmonton, AlbertaReporting to the Business Centre Manager, the Inside Salesperson sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.
MAIN RESPONSIBILITIES:
Answers calls professionally, listens attentively to the customers, understands and fulfils their needsResponds to the customer's inquiries in a timely manner
On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager
Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards
Proactively suggests associated and/or alternate products as needed
Promotes focus product items to generate incremental sales
Quickly informs the appropriate person (Business Centre Manager, Outside Salesperson) of customer feedback with regards to price, products, service, etc.
Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.
REQUIREMENTS:
Three (3) to five (5) years of industry experience preferable, or a combination of professional training and experience
Experience in the electrical industry is mandatory
Demonstrated people skills
Excellent communication and organizational skills
Product knowledge
Must be customer service driven
Good knowledge of Microsoft Suite (Word, Excel, Outlook)
We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Workยฎ, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What sets us apart is our:
Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
A strong national network offering real opportunities to grow: our people make the difference.
Among our benefits:
Flexible group insurance plan customizable to your needs.
Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
Group RRSP with employer contribution and TFSA.
Postsecondary Scholarship Program for our employeeโs children.
Charging terminals available at our facilities.
Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen!
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.